Thank you for choosing Excelwow. We are committed to providing you with quality tableware products and outstanding customer service. If you are not satisfied with your purchase or need to return or exchange it, we will do our best to help you solve the problem.
return policy:
If you are not satisfied with the product you purchased, you can contact us within 30 natural days after receiving the goods to apply for a return.
For a smooth return process, please ensure that the original packaging of the product is intact and that the product is unused and undamaged.
During the return process, you may be required to pay for return shipping, unless there is a quality problem with the product or our error caused the return.
Return process:
Please contact our customer service team within 30 calendar days of receiving your order with order details and reason for return.
Our customer service team will provide you with the return address and instructions.
Please return the product in proper packaging and ensure that the returned item is safe and undamaged.
Once we have received the return and confirmed that the item is in good condition, we will proceed with the refund process. The refund amount will be refunded to the original payment method you used to pay for the order.
Exchange Policy:
If there is a quality issue with the product you received or our mistake resulted in a wrong shipment, you can contact our customer service team to request a replacement.
For a smooth exchange, please ensure that the original packaging of the product is intact and that the product is unused and undamaged.
During the exchange process, we will be responsible for paying the shipping cost of the exchanged item.
important hint:
In order to ensure that your return and exchange requests are processed smoothly, please be sure to contact us within the stipulated time and follow the returns process.
The return and exchange policy does not apply to designated products in special sales and promotions, please refer to the regulations of the corresponding activities for specific information.
If the product you received is damaged during transportation, please contact us immediately and provide relevant photos as evidence. We will solve the problem for you as soon as possible.
Contact information:
Email: support@excelwow.com
Tel: +1 (516) 710-0738
Address: 289 WINDSOR PKWY, HEMPSTEAD, NY 11550
If you have any questions about our return and exchange policy or need further assistance, please do not hesitate to contact our customer service team. We will do our best to provide you with support and answers.